Caitlin Billard

About Caitlin Billard

Creative problem solver with experience spanning arts organizations and federal agencies. Combines user-centered thinking with a passion for cultural engagement and mission-driven work. Skilled at stakeholder collaboration, translating complex requirements across diverse teams, and designing solutions that balance organizational efficiency with meaningful human experience.View my portfolio:https://caitlinrosecreative.wixsite.com/portfolio

Experience

1. Senior Business Analyst

   CACI International Inc

   Jun 2025 — Present

   Contractor w/ Cybersecurity and Infrastructure Security Agency (CISA)• Conducted stakeholder interviews to identify user pain points and process improvement opportunities; translated findings into actionable user stories and acceptance criteria that enhanced the platform user experience• Designed standardized process frameworks where none existed, improving team coordination and creating consistent user experiences across operations• Led cross-functional collaboration between technical teams, business stakeholders, and end users to balance competing requirements while maintaining focus on user needs and organizational goals• Streamlined routine maintenance processes by developing approved change templates, reducing administrative burden and accelerating delivery of user-facing improvements

Education

• St. Paul VI Catholic High School

  Advance Placement

  2010 — 2014

• College of Charleston

  Bachelor of Arts, Arts Management, German

Skills

• Website Building
• Event Management
• Creative Writing
• Digital Marketing
• German
• Customer Service
• Time Management
• Wix
• Writing
• Powerpoint
• Microsoft Excel
• Blogging
• Research
• Squarespace
• German Translation
• English
• Editing
• Event Planning
• Audio Transcription
• Teamwork
• Public Speaking
• Microsoft Word
• Leadership
• Grant Writing
• Bigcartel
• Interviewing
• Social Media
• Page Layout
• Sales