Joseph Cairns

Experience

1. Senior Information Technology Infrastructure Engineer

   Privia Health

   Mar 2022 — Present

   Key Achievements: Recognized in yearly reviews for exceptional knowledge in the design, build, and management of IT infrastructure and network systems, consistently delivering high-quality work beyond expectations for the role. Stepped up as acting IT Infrastructure Manager during absences, successfully supervising third-party vendors and managing network, voice, and data services projects independently and with minimal supervision. Displayed leadership qualities through mentoring junior team members in troubleshooting and diagnosing infrastructure issues, enhancing their technical skills and fostering a culture of knowledge sharing and collaboration. Played a key role in shaping the company\'s strategy and processes in the area of security architecture and operations, resulting in a more secure and efficient IT environment. Implemented various automation scripts and workflows, demonstrating an advanced ability to utilize scripting languages and APIs to improve operational efficiency. Acted as a tier 4 escalation point for complex issues related to IT Infrastructure, Identity Management, security incidents, and IT automation, consistently ensuring prompt resolution and minimal downtime. Technical Proficiencies: Developed and implemented numerous automation scripts and workflows using Python and PowerShell, integrating with a broad range of SaaS applications. Created a cost-saving financial reporting script which corrected a recurring finance chargeback issue saving over $100K/month, ensuring error handling and automated re-runs for report job fails. Managed an extensive network infrastructure for over 400 Meraki organizations comprising over two thousand devices, leveraging API automation for efficient management and custom reporting. Demonstrated expertise in Active Directory, DNS/DHCP, Group Policy, Failover Clustering, File Services, Certificate Management, IIS, and Remote Desktop Services.

Skills

• Troubleshooting
• Maya
• Multi-Line Phone
• Ubuntu
• Cash Handling Experience
• Illustrator
• Microsoft Outlook
• System Center Configuration Manager (Sccm)
• Adobe Bridge
• Accurate Data Entry
• Servers
• Data Entry
• Graphic Design
• Communication
• Customer Support
• Windows Xp Pro
• Amazon Web Services (Aws)
• Operating Systems
• Computer Hardware
• Amazon S3
• Vlc
• File Management
• Photography
• Microsoft Windows 98
• Digital Photography
• Microsoft Office
• Windows
• Internet Explorer
• IT Operations
• Adobe Acrobat
• Google Docs
• Microsoft Excel
• System Deployment
• Customer Satisfaction
• Hyper-V
• Phone Etiquette
• Windows Vista
• Drawing
• Python
• Adobe Creative Suite