Caique Camargo
Customer Success Representative @Jambo Stakeholder Relationship Management Software
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WORK HISTORY
Customer Success Representative @Jambo Stakeholder Relationship Management Software
Calgary, AB, CA
Conducted structured onboarding and orientation for new users, ensuring clear understanding of procedures, policies, and system expectations Delivered formal training sessions to individuals and groups, adapting communication style to different levels of experience and language proficiency Responded to high-volume service requests, prioritizing cases, managing time-sensitive issues, and maintaining professionalism under pressure Performed problem-solving and troubleshooting by gathering information, analyzing data, identifying root causes, and implementing solutions Acted as a liaison between the public and technical specialists, translating complex issues into actionable steps and follow-ups Maintained accurate documentation and reports, ensuring traceability, accountability, and compliance with internal processes Managed conflicting priorities and client expectations, applying judgment, discretion, and de-escalation techniques when necessary Collaborated with cross-functional teams to improve procedures, reduce errors, and enhance service delivery Demonstrated attention to detail through data validation, record accuracy, and quality assurance Consistently operated in a role requiring integrity, confidentiality, and responsible decision-making
EDUCATION
Faculdade Ipanema
Bachelor's degree, Management Processes
Lambton College
Postgraduate Degree, Business Management
Sorocaba Technological College (FATEC)
Bachelor in Analysis and Systems Development, Information Technology
ABOUT CAIQUE CAMARGO
Public-facing professional with experience in operations, leadership, training, and technical problem-solving, developed in high-accountability environments.My background includes roles in customer success, retail operations leadership, business analysis, and IT support, with consistent responsibility for public interaction, policy compliance, documentation, and judgment-based decision-making. I have operated in fast-paced settings that require calm communication, situational awareness, and professionalism when addressing conflicts, complaints, and time-sensitive issues.I have extensive experience in training and onboarding, delivering clear instructions to individuals and groups with diverse backgrounds and levels of understanding. Throughout my various roles, I have been entrusted to follow procedures, manage sensitive information, document accurately, and escalate matters appropriately when necessary.My approach is methodical and people-focused: assess the situation, communicate clearly, apply established procedures, document actions, and maintain accountability. I am comfortable acting as a liaison between frontline users and specialized teams, ensuring expectations are managed and standards are upheld.I am motivated by roles centered on service, responsibility, and community safety, and I bring a strong foundation in communication, leadership, and analytical thinking. Fluent in English and Portuguese, with advanced proficiency in French, I work effectively in multicultural environments that demand integrity, discretion, and sound judgment.
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