Michael C.

About Michael C.

Highly driven with a demonstrated curiosity, passion, with integrity and outstanding attention to detail in professional and personal pursuits. Strong communication skills, both verbal and written, with an excellent ability to work under pressure to solve technical problems for clients. Decade long experience of analyzing problems and offering alternative solutions with a natural ability to understand web applications, system design and framework. Certified Salesforce Admin with five years of experience helping teams solve problems with Salesforce and 10 years of experience in the technology industry. Passionate about optimizing office productivity and eager to discover game-changing insights and drive company growth. Ability to juggle between multiple projects and is resourceful to find solutions while delivering exceptional customer. Customer Service Award recipient in Q3 2017 for initiative and deliverablesCOMPUTER SKILLSLanguages Salesforce, SQL, MySQL, Javascript, Google, Active Directory, Remedy, ServiceNow, Zendesk Technologies Microsoft Office, Mac OSX, UNIX, Chrome, Safari, Cisco SalesforceSales Cloud, Marketing Cloud, & Service Cloud, CPQ

Experience

1. Senior Salesforce Administrator

   Entravision

   Jan 2025 — Present · Denver, CO, US

   Salesforce configuration and management, including staging and testing of new releases and customizations.• Manage current and future projects, gathering requirements, and creating technical requirement documents.• Contribute to improvements of operational business systems and processes in relation to the use of Salesforce to support business growth and efficiency.• Responsible for maintaining documentation for applications, processes, and procedures.• Develop and track performance metrics of applications and user adoption.• Work with department managers and internal teams to analyze and resolve problems associated with technical issues.• Perform incident management and response procedures to ensure all incidents are addressed appropriately.• Manages end user accounts, permissions, and access rights.

Education

• Metropolitan State University of Denver

  Bachelor of Science, Applied Mathematics

  2008