Cain Ervas

Senior IT Support Analyst @Super.com

Oshawa, ON, CA
MOBILE NUMBERS
+91 *********19

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WORK HISTORY

Oct 2023 — Present

Senior IT Support Analyst @Super.com

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Toronto, ON, CA

Lead enterprise IT operations and manage access governance initiatives- Supervise and mentor IT support staff, focusing on process automation and security compliance.

EDUCATION

1997 — 2003

Technological Institute of the Philippines

Bachelor of Science (B.S.), Electronics and Communications Engineering

SKILLS

Active DirectoryWindows ServerItil V3 Foundations CertifiedItilLeadershipIT OperationsTeam ManagementMicrosoft ExchangeOutsourcingTeam LeadershipMicrosoft OfficeNetworkingHpSystem AdministrationVpnIT Service ManagementBpoManagementTeam BuildingRecruitingCoachingComputer HardwareService DeskProcess ImprovementCustomer ServiceService DeliveryCall CentersTechnical SupportOperating SystemsWindows 7IT ManagementWindowsTrainingTroubleshootingItil CertifiedIncident Management

ABOUT CAIN ERVAS

An accomplished IT professional with a strong foundation in information technology and a Bachelor\'s Degree in Electronics and Communications Engineering (BSECE). I bring extensive experience across diverse industries, including BPO, Engineering, Telecommunications, and Business Intelligence. My core expertise encompasses service delivery, IT infrastructure, cybersecurity, system administration, cloud computing, and technical support for both Windows and MacOS platforms. Additionally, my strong team management skills enhance my ability to contribute as a dynamic and valuable asset to any organization.

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Cain Ervas — Senior IT Support Analyst at Super.com in Oshawa, ON, CA | Unifers