Caine Letendre

About Caine Letendre

I am a results-driven leader with a demonstrated history of success in remotely managing global technology teams, handling the hottest customer escalations, and motivating team members to reach their full potential. Proven qualifications in diverse areas of technology management including, technical support, escalation management, program management, new technology implementation, production support, project management, systems administration, and technical account management. Consistently builds and leads highly motivated, productive, world-wide teams to meet organizational and customer requirements. Qualifications: Remote global technical team management experience and in the technology industry. Critical escalation management. Major incident management. Program management experience. Building relationships with business leaders and members of all technology groups across the company. Analyze complex business and technical challenges, make sound decisions, and deliver solutions in a proactive, self-directed manner. Independent decision maker based on company policies and procedures. Proven ability to communicate and work effectively from executives to individual contributors. Manage projects from initiation through successful completion. Develop staff according to their individual plans and goals while meeting the needs of the organization.

Experience

1. Senior Manager - Technical Support

   Seismic

   Sep 2022 — Present

   Responsibilities include; Major Incident Management, driving escalated customer situations to resolution, process improvements and documentation, and tracking and reporting Key Performance Indicators (KPI\'s). I also managing remote teams, prepare and send monthly metrics and create and maintain our Support reports and dashboards in ServiceNow.

Education

• Bridgewater State University

  Bachelor of Science, Aviation Science; Management

Skills

• Technical Support
• Business Analysis
• Escalations Management
• San
• Microsoft Certified Professional
• Microsoft Certified Systems Engineer Mcse Windows Nt 4.0 Apr 21, 2000
• Itil Foundation
• Integration
• Program Management
• Updating Systems Engineer Skills From Microsoft Win2k to Win2k3
• Enterprise Software
• Enterprise Architecture
• Private Pilot License (Single Engine Land)
• Situational Leadership
• IT Strategy
• Coaching
• Servers
• Itil
• Windows 2000
• Customer Escalation Management
• Disaster Recovery
• Iis
• Updating
• Sharepoint
• Vendor Management
• Six Thinking Hats
• System Administration
• Active Directory
• Windows Server
• Nt 4.0
• Coaching for Success