Caetlin Folawn
Group Cx Leader @Manutan Group
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WORK HISTORY
Group Cx Leader @Manutan Group
Paris, FR
Member of the Marketing ComexLeading B2B CX strategy & execution across 17 markets, 12 brandsManaging omnichannel & digital CX team (15 pax)Operationalization of insights to achieve CX & business KPIsDeployment of digital journeys & CX-UX standards at group level to secure a “best-in-class” positionBudget management & coordination of external partnersSteering of a group-wide CX Tracker to guide marketing & executive strategy
EDUCATION
Sciences Po
International Program, International Relations, Honors
University of Washington
Bachelor of Arts - BA, Henry M. Jackson School of International Studies
ABOUT CAETLIN FOLAWN
CX Leader | VoC Expert I Head of Partnerships CJD Paris I Sciences Po Paris Alum
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