Dwayne C.

About Dwayne C.

I’m a servant-minded IT executive with over 25 years of leadership experience across research, clinical, and enterprise environments. My approach is rooted in empathy, accountability, and building high-performing teams that lead with purpose. I believe IT exists to serve — not just systems, but people — and I prioritize strong relationships, open communication, and a culture of support and continuous growth.Currently, I serve as AVP, Head of IT at the New York Stem Cell Foundation, where I lead IT strategy, security, and operations across a highly regulated, mission-driven research environment. I’ve implemented SOC monitoring, led GDPR compliance as Data Protection Officer, and modernized network and cloud infrastructure while building a collaborative team aligned with organizational goals. Over the last four years, I’ve helped the organization realize over $3M in cost efficiencies — without compromising innovation, user experience, or compliance.Previously, at Mount Sinai Hospital, I restructured IT support for research and clinical operations, delivering measurable improvements in responsiveness and stakeholder alignment. My earlier leadership at Citigroup, HedgeServ, and The Travel Corporation sharpened my ability to operate globally, manage complex systems, and scale IT functions across diverse industries.What sets me apart is my commitment to servant leadership — creating environments where teams are empowered, partnerships are strengthened, and technology is used as a force multiplier for impact.

Experience

1. AVP, Head of IT

   Jax-Nyscf Collaborative

   Jul 2023 — Present · New York, NY, US

   Lead IT operations and security for a cutting-edge research environment, overseeing infrastructure, support, and compliance across clinical, scientific, and administrative domains.• Spearhead SOC implementation and GDPR compliance, serving as the organization\'s Data Protection Officer (DPO) and aligning policies with NIST standards and regulatory frameworks.• Modernize enterprise network and cloud infrastructure (AWS, Azure, G Suite), significantly improving uptime, resilience, and security posture for sensitive biomedical data.• Implement and develop an ITSM framework and developed SOPs for incident, change, and asset management, resulting in improved service quality and operational transparency.• Direct risk and audit programs with emphasis on GDPR adherence, system security, and internal control testing aligned to regulated research environments.• Evaluate and deploy GMP-compliant systems, enabling secure handling of protected health and research data across diverse platforms.• Build and lead a dedicated IT team, fostering a culture of service, continuous improvement, and cross-functional collaboration with scientists, clinicians, and operations staff.• Optimize vendor partnerships, achieving measurable cost savings while enhancing the organization’s technical capabilities and support scalability.• Ensure interoperability and compliance for core research systems including REDCap, ELNs, PPHS, and IACUC, in collaboration with Mount Sinai’s clinical research infrastructure.• Manage daily IT operations to support end users and systems organization-wide, ensuring reliable service and timely issue resolution.• Standardize IT processes to improve operational efficiency and align support strategy with broader institutional goals

Education

• University of Hartford

  BS & BA, Marketing & Computer Science

Skills

• Sharepoint
• IT Service Management
• Change Management
• Disaster Recovery
• Analysis
• Software Documentation
• Sdlc
• Program Management
• IT Operations
• Process Improvement
• Requirements Analysis
• Cloud Computing
• Management
• Team Building
• Strategic Thinking
• Infrastructure
• Risk Management
• Business Process Improvement
• Troubleshooting
• Data Center
• System Deployment
• Financial Services
• Itil
• Trading Systems
• Vpn
• Networking
• Integration
• Project Portfolio Management
• Cross-Functional Team Leadership
• Incident Management
• Pmo
• System Administration
• Security
• Enterprise Architecture
• Storage
• Virtualization
• IT Management
• IT Strategy
• Technical Support
• Market Data