Arun Daniel Charles
Senior Digital Service Manager @Department for Work and Pensions (DWP)
Signup · Get unlimited contacts
WORK HISTORY
Senior Digital Service Manager @Department for Work and Pensions (DWP)
Blackpool, GB
EDUCATION
Bishop Heber College
Masters, Computer Applications
SKILLS
ABOUT ARUN DANIEL CHARLES
As a Senior Digital Service Manager at Department for Work and Pensions (DWP), I manage the delivery of digital services for public sector customers, ensuring high standards of quality, reliability, and security. I have over 15 years of experience in IT service management, specializing in incident, problem, change, and service desk management processes, as well as business continuity and disaster recovery planning.I hold ITIL Practitioner and Intermediate certificates in IT Service Operations, PRINCE2 Foundation, and Associate Membership of the Business Continuity Institute (AMBCI) and the British Computer Society (AMBCS). I have developed strong technical, vendor, and client relationship skills, working with global teams and multiple suppliers across various industries, such as insurance, banking, and FMCG. I am passionate about applying ITIL best practices and CRM tools to improve service performance, efficiency, and customer satisfaction. I am also keen to learn new technologies and methodologies to enhance my skills and knowledge.
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.