Cvonne Smith
- Role
- Call Center Manager at Charter Communications
- Location
- Bridgeton, MO, US
- LinkedIn followers
- 500 followers
OperationsView LinkedIn profile
About Cvonne Smith
Operations/Product Development/Business Development Specialties: Call Center…
Experience
Call Center Manager
Dec 2016 — Present
Call Center Management
Education
Adler University
Master of Arts - MA, Industrial and Organizational Psychology
Nassau Community College Business Management Training
Continuing Ed. for Management - Certificates, Business
1985 — 1998
Nassau Community College
Associates of Arts, Art and Social Sciences
1986 — 1988
The City University of New York
Bachelor of Arts; Honors- Summa Cum Laude, Psychology; Womens History/Studies
1999 — 2001
Skills
- Telecommunications
- Program Management
- Customer Satisfaction
- Project Management
- Wireless
- Operations Expertise
- Coaching
- Sip
- Management
- Process Improvement
- Networking
- Mentoring
- Team Management
- Voice Over Ip (Voip)
- Product Management
- Quality Assurance
- Contact Centers
- Business Analysis
- Telephony
- Team Building
- Broadband
- Customer Retention
- Vendor Management
- Computer Hardware
- Cross-Functional Team Leadership
- Technical Support
- Customer Service
- Strategic Planning
- Managed Services
- People Management
- Business Process Improvement
- Account Management
- Ip
- Employee Relations
- Operations Management
- Software Documentation
- Avaya
- Voip
- Performance Management
- Customer Relations
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