Christian A.

About Christian A.

Results-oriented technology enthusiast with a passion for Data interpretation. Adept at…

Experience

1. Data Analyst

   Cass Information Systems

   Jan 2023 — Present

   Collaborated within a team managing an extensive portfolio of hundreds of clients, overseeing their brick and mortar utility accounts. Through insightful analysis and reporting, my team contributed to the implementation of cost reduction initiatives resulting in an average 15% decrease in overall utility expenses for each client.Collect, clean, and preprocess datasets (averaging 1GB/month involving text documents, excel tables and pdf images) from the Cass internal network, CASS Sharepoint and individual client sources, empowering Cass clients to make sound financial decisions.Applied statistical techniques (probability distribution, mean, median, regression analysis, cluster analysis) and data visualization tools (histograms, pie/bar/line charts) to conduct in-depth analysis, unveiling key trends and patterns. This approach resulted in cost savings for CASS clients totaling an average of comprehensive reports (graphical, statistical, tabular) effectively communicating relevant findings to a diverse list of clients (Dollar General, Apple inc, Wells Fargo, UPS to name a few). This streamlined decision-making processes and increased client satisfaction reviews by 30%.Implemented data quality checks (checking for inaccessible, inaccurate, incomplete, etc. data), reducing errors by 20%(average/client) and ensuring a consistent, high standard of data accuracy.Conducted targeted ad-hoc analyses, addressing business-specific questions promptly (irregular downturns in agent productivity, a spike in technical support tickets). This approach facilitated faster decision-making and issue resolution, contributing to a significant reduction in resolution time.

Education

• Joliet Junior College

  Associate of Arts and Sciences - AAS, Engineering

  2015 — 2019