Byron Wakely

About Byron Wakely

As a leader at Apple I get the opportunity to inspire, coach, and develop an amazing groups of individuals. The many talents of savvy technicians, operations experts, and empathetic customer service specialists inspire me to deepen my professional connections and accelerate my ongoing education. A mentor said told me:\"If you don\'t feel at least a little bit anxious each day about your tasks or goals, you\'re not challenging yourself to grow.\" I use this mantra to push myself and my team members further each day to work better together towards our common goal: To provide Apple owners with the world\'s best technical support and customer service experience in the global market.

Experience

1. Operations Lead Inventory, Facilities, and Store Preservation

   Apple

   Aug 2018 — Present · Columbus, OH, US

   Leading a team of Operations and Inventory Experts while expanding, maintaining, and repairing store systems and infrastructure.

Education

• The Ohio State University

  Bachelor of Arts (B.A.), English Language and Literature, General

  2000 — 2003

• University of North Carolina at Greensboro

  N/A, Cinematography and Film/Video Production

  1997 — 1999

Skills

• Wireless Networking
• Visual Merchandising
• Ipod
• Ipad
• Iphone
• Microsoft Office
• Sales
• Apple Certified Technician
• Mac
• Technical Training
• Time Management
• Keynote
• Consumer Electronics
• Store Management
• Iwork
• Itunes
• Computer Hardware
• Retail Sales
• Mac Os X Server
• Hardware
• Retail
• Computer Repair
• Management
• Technical Support
• Mac Os
• Macintosh Hardware
• Ilife
• Troubleshooting
• Social Media
• Networking
• Ipad Development
• Loss Prevention
• Ios
• Iphoto
• Hands-on Training
• Inventory Management
• Inventory Control
• Os X
• Driving Results
• Apple Certified