Byron Creighton
System Administrator | AWS Cloud
- Role
- Information Technology Specialist at LCG, Inc.
- Location
- Washington, DC, US
- LinkedIn followers
- 500 followers
About Byron Creighton
Experienced Senior Desktop Support with a demonstrated history of working in the information technology and services industry. Skilled in Troubleshhoting, BMC Remedy, Software, Hardware, Software,Documentation, and Microsoft Outlook. Strong information technology professional graduated from Year Up.
Experience
Information Technology Specialist
Oct 2018 — Present
Create, maintain and update of Windows desktop image * Test and schedule patches and updates for all client machines * Ensuring desktop complies with security policies * Creation of Standard Operating Procedure (SOP) documentation * Identify, develop, and maintain extensive system and configuration documentation for all systems under their primary responsibility * Analyze system resources and architecture to maximize response times and performance of server and web-based applications.* Analyze and identify trends in issue reporting and devise preventive solutions * Responds to internal and external client requests and provides technical support and training to end users * Identifies, researches, and resolves technical issues; escalates complex inquiries *Install and configure peripheral equipment such as monitors, keyboards, printers, and disk drives.*Install and configure operating systems and applications such as word processing, database, and spreadsheet programs.*Document service requests and enter into helpdesk database for tracking *Diagnoses hardware, software, and operator problems and takes remedial actions or recommends procedural changes.*Requires comprehensive knowledge of employer\'s stand-alone and networked personal computers and related peripheral equipment, and of commonly used stand-alone and networked applications.*Research and resolve the most difficult and complex problems that other help desk levels have been unable to resolve
Education
Northern Virginia Community College
Information Technology
2011 — 2012
Year Up NCR
Information Technology
2011 — 2012
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