Jessica Byerly

About Jessica Byerly

Results-driven professional with 10+ years of experience in dynamic, high-pressure tech…

Experience

1. Project Manager

   Five9

   Jul 2021 — Present

   Own logistics and administration of Virtual and In-person Training to ensure successful delivery of classes and other training related activities • Manage the training class registration process and pipeline through communications between customers, sales and trainers, including updating of registration data and capturing attendance • Communicate with Training attendees on activities leading up to a class and after • Follow-up on all training requests, orders, and questions to ensure accurate and timely communications • Update systems of record such as the training LMS and Salesforce • Enable trainers to be successful • Work with Education Leadership and trainers to schedule new classes • Perform audits to ensure that training attendance information and other required data is accurately entered • Work to improve/maintain survey response rates, collect survey results and manage report data • Assist with the Education Services team’s involvement in events such as user conferences • Administration of the LMS • Maintain training related reports and dashboards • Work with Education and Partners teams on Marketing updates, HTML templates and newsletter activities • Setup of training classes and webinars in Zoom

Skills

• Voip
• Vmware
• Microsoft Word
• Active Directory
• Public Speaking
• Voice Over Ip (Voip)
• Mac Os
• Research
• Microsoft Excel
• Hardware
• Help Desk Support
• Troubleshooting
• Customer Service
• Switches
• Technical Support
• Testing
• Windows 7
• Computer Hardware
• Html
• Networking
• Cisco Technologies
• Cisco Systems Products
• Powerpoint
• Microsoft Office
• Routers