Brian Wohlrabe
Highly skilled IT Professional with 25 years of extensive cloud, hardware, and software install and maintenance experience.
- Role
- Office 365 Engineer Architect at Insight Global
- Location
- Atlanta, GA, US
- LinkedIn followers
- 500 followers
About Brian Wohlrabe
I am a well-rounded IT Professional with 25 years of Information Technology experience with extensive hardware and software install and maintenance. Superior communication and people skills established through company training in customer service and problem resolution. A deep felt desire to serve the customer, resolve problems and provide a complete IT support solution. Possesses excellent working knowledge of client/server network fundamentals. A self starter that is well organized and capable of multitasking numerous responsibilities while meeting required deadlines.
Experience
Office 365 Engineer Architect
Aug 2024 — Present · Atlanta, GA, US
Boston Consulting Group, Inc- BCG contracted through Insight Global Responsible for providing IT L3 support for a global consulting firm supporting 18k E1 and E5 users. This is a short-term contract while a team member is out on leave. • Support users and the Service Desk with issues related to connectivity to messaging systems that include Outlook, Teams, OneDrive, etc.• Functioned as an escalation point for complex issues related to areas of expertise.(L1 and L2 Teams)• Handle Change management for Office 365 apps and associated Add-ins.• Support Adobe Acrobat including licensing and Knowledgebases• Provide on-call support• Provide Assistance to customers in deploying and configuring Microsoft products.• L4 Support for Office Add-ins including Efficient Elements, think-cell, NXPowerLite, Deckster
Education
Heart of Georgia Technical College
Major: Micro-Repair Technician
2000 — 2000
Skills
- Microsoft Exchange
- Office 365
- Active Directory
- Operations Management
- Mobile Devices
- Forefront Identity Manager (Fim)
- Flights
- Microsoft Outlook
- Leadership
- Software Documentation
- Legal Hold
- Dod
- Microsoft Office
- Airlines
- Identity & Access Management (Iam)
- Maintenance & Repair
- Mobile Device Management
- Customer Service
- Aviation
- Team Building
- Team Leadership
- Security Clearance
- Aircraft
- Cloud Applications
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