Bill Wilson
Digital Channel Strategy Lead @Severn Trent
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WORK HISTORY
Digital Channel Strategy Lead @Severn Trent
A key member of the Customer Contact Management team responsible for delivering seamless digital experiences for over 8m customers. My team provide these experiences through providing easy to use self service tools online or providing digitally assisted services through Conversational AI and automated Voice options. The team have been recognised at both a European and UK level winning Gold for Digital Team and Most Effective Customer Experience at the and CCMA industry awards.
EDUCATION
The Institute of Direct and Digital Marketing
Post Graduate Diploma in Digital Marketing
The Manchester Metropolitan University
2:1, Business, Sport and Recreation
Michigan State University - Eli Broad College of Business
MLP-OM, Operations Management
Michigan State University - Eli Broad College of Business
MLP- I, Innovation
SKILLS
ABOUT BILL WILSON
A highly experienced, qualified and award winning digital leader, with a demonstrable…
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