Balamurugan Vedhamoorthi
Senior Support Delivery Manager Ii @Akamai Technologies
Signup · Get unlimited contacts
WORK HISTORY
Senior Support Delivery Manager Ii @Akamai Technologies
Strategic Account Ownership: Cultivate strong partnerships with stakeholders by leveraging our delivery and security products to address their unique needs.Service Improvement & Efficiency: Develop service improvement plans (SIP) using a data-driven approach, enhancing performance and operational effectiveness.Risk Management & Prevention: Proactively identify and escalate risks, collaborating with Support Services, Professional Services, and Product teams to drive proactive solutions.Performance & Best Practices: Monitor key performance metrics to mitigate risks ahead of critical milestones and promote the adoption of industry best practices.Product & Roadmap Influence: Apply deep technical expertise to advocate for product enhancements and business benefits across an expanded portfolio.Subject Matter Expertise: Serve as a trusted advisor and advocate, ensuring the successful delivery, support, and management of Akamai solutions.Customer Success & Satisfaction: Take ownership of strategic accounts, acting as a trusted partner to drive long-term customer satisfaction.Data-Driven Optimisation: Implement analytics-driven strategies to enhance support, refine processes, and boost customer operational efficiency.Incident Resolution & Collaboration: Work closely with technical support teams to resolve critical customer escalations and drive timely solutions.Continuous Improvement: Lead incident reviews, provide actionable insights to account teams, and implement process refinements.Problem Solving & Prevention: Identify systemic issues, ensuring effective resolution and long-term prevention strategies.
EDUCATION
Harvard Business School Online
Management Essentials
Middlesex University
Master of Science, Computer Networks
Bangalore University
Bachelor of Engineering, Computer Science
SKILLS
ABOUT BALAMURUGAN VEDHAMOORTHI
20+ years of experience in Installation, Configuration, Management, Troubleshooting & Supporting multi-vendor environments such as Akamai, Brocade, Cisco, Extreme, Juniper, Infoblox, Splunk, Aruba. Areas of Expertise:• Content Delivery Network (CDN), Cloud Computing, Layer 4-7, SaaS, PaaS, Integration.• Incident Management, Problem Management, Change Management, Business Continuity.• Information Risk Management, Customer Escalation Management.• Communications & Network Security, Customer Relationship Management (CRM).• Security Operations, Load Balancing, Application Delivery, Networking Technology.• The most recent experience of supporting Akamai CDN Web & Security Solutions.• Customer Retention, IT Service Management, Partner Relationship Management.• Business Intelligence, Reporting & Analysis - Power BI, Salesforce, Tableau.Certifications:• Certified Information Systems Security Professional (CISSP)• ITIL v3 Foundation• TSIA Certified Support Professional • Brocade Certified vRouter Professional (BCVRP)• Brocade Certified vRouter Engineer (BCVRE)• Brocade Certified Network Professional (BCNP)• Brocade Certified Layer 4-7 Professional (BCLP)• Brocade Certified Network Engineer (BCNE)• Brocade Certified Layer 4-7 Engineer (BCLE)• Aruba Certified Mobility Professional (ACMP)• Cisco Certified Network Associate (CCNA)• Juniper Networks Certified Internet Specialist -ENT(JNCIS-ENT)• Juniper Networks Certified Internet Associate -SSL (JNCIA-SSL)• Juniper Networks Certified Internet Associate -Junos (JNCIA-Junos)• AirMagnet Survey Certified Professional• AirMagnet Spectrum XT Certified Professional• AirMagnet WiFi Analyzer Certified Professional • Microsoft Certified Professional (MCP)• Trapeze Network Installation Administration & Maintenance (TNIAM)• Certified Infoblox Core Administrator (CICA)• Bradford Campus Manager Administrator
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.