Bushra Zaman

About Bushra Zaman

Versatile Business Analyst with 7+ years of experience with an eye for detail bringing business analysis and analytical processes. Throughout the years I worked in multiple industries/domains including healthcare, insurance, banking. Experienced in working with various SDLC methodologies including Agile and Waterfall Extensive knowledge and practical experience in BRDs (Business Requirement Documents), FRDs (Functional Requirement Documents), SRS, Features Documentation, and User Stories Optimized system by proactive collaboration with key stakeholders, IT teams, and end-users to identify, evaluate, design, and develop system/procedures Experienced in Business Process Design, Modeling, analysis, Re-engineering, Requirements analysis/traceability, Use Case Analysis, Release Management, Risk Management, and more Extensive experience in executing GAP analysis, SWOT and PESTLE analysis, RCA, Impact Analysis, and many more to scrutinize business growth opportunities and verify the compatibility of the system infrastructure Used data visualization tools including PowerPoint Presentation, Excel, Tableau, Power BI, etc. Expertise in collaboration tools such as Trello, Jira, Confluence, and MS Office applications Experienced in functional, integration, and regression testing, UAT (User Acceptance Testing) Proficient knowledge of Sprint Planning, User Story Pointing/Mapping, Burn Down Charts, and PI Planning Experience in using various techniques for requirements elicitation including Brainstorming, JAD sessions, Job Shadowing, Prototyping, Business requirements/document analysis.

Experience

1. Business Analyst and Scrum Master

   Humana

   Jun 2022 — Present · Houston, TX, US

   Humana has been the third largest health insurance provider in the nation. In this project, we worked on the overall various healthcare applications of insurance system of the of Humana. We created artifacts like Application Information Document (AID) and Application Support Control Plan (ASCP). This had all the details about the in-network / out-of-network resources, customer details and other insurance features. Responsibilities: Conducted several Requirement Gathering Sessions (RGS) for gaining detailed requirements to create BRD and FRD. Part of Transition and Knowledge Transfer sessions and prepared AID (Application Information Document) and ASCP (Application Support Control Plan) documents of various applications. Acted as a Scrum Master and empowered the team to implement Agile Principles, tools, and techniques. Applied structured modeling techniques and used tools such as MS Visio, Lucid Charts to describe business functions, processes, information, and technology designs. We estimated the story points using the Poker approach and the task priority was determined using the Priority Matrix Approach. Continuous communication with the team to track requirements on rally and discuss to fix defects with JIRA tools. Prepared Business Process Models that include all the activities of the business from the conceptual to procedural level. Worked closely on 834 transaction code for Benefit Enrollment and was involved in Validation of HIPAA for 837, 270/271, 276/277, 835, 834 EDI transactions. Involved in creating Unified Modeling Language (UML) diagrams including Activity Diagrams, Entity relationship diagrams and Use Case Diagrams. Efficiently completed Root Cause Analysis of all the high severity issues. Interfaced with business users to prepare and update Business Process Requirements for the new release of healthcare tools and prioritized outstanding defects and systems problems, ensuring accuracy and deadlines were met.

Education

• Lone Star College-CyFair

  Associate of Arts - AA