Bushra Farooq
Business Operations | Customer Relationship Management | Contract Delivery Management
- Role
- Src-operations at BT Group
- Location
- South Delhi, IN
- LinkedIn followers
- 500 followers
About Bushra Farooq
Proficient in managing contract performance, service delivery, & cross-functional…
Experience
Src-operations
Apr 2024 — Present · IN
Assists team in Contract’s standards delivery, revenue growth and the maintenance of successful relationships with assigned customers.• Collates information and resources in supporting the development of the operational service improvement plan.• Accountable for end to end timely management of Customer Complex Service Requests. • Provide standard status reports.• Perform proactive jeopardy management and escalations to ensure adherence to customer SLA.• Identify customer requirements and liaise with other departments within BT and respective contracts or customer, also 3rd parties whenever necessary.• Assign tasks to relevant fulfilling teams for design, costing, delivery, etc. and ensure timely and quality completion of those tasks.• Apply and maintain design and pricing or commercial guidelines and standard work instructions. • Manage contract specific billing trigger and inventory processes.
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