Busayo S

About Busayo S

I have over 5 years of experience in IT Service profession with good rich experience in…

Experience

1. Servicenow Business Analyst

   Edward Jones

   Mar 2021 — Present · Houston, TX, US

   Development to Test and then to Production by following internal deployment procedure. Created Outbound Email Notifications using Email Templates and worked on notification email script. Built the test cases and took over responsibility of UAT and deployment. Review and perform internal testing. Suggest modifications as per the best practices. Worked on the location-based tasks with the data coming from multiple domains. Designed the workflows to route the tasks based on the location and domain to specific assignment groups. Involved in Inception Phase and prepared vision statement and initial data models that contain Business Requirement Documents and supporting documents that contain the essential business elements and detailed definitions Working with functional teams in an agile environment, analyze factors and components of systems and processes to manage interrelationships and facilitate change Detects inefficiencies or conflicts in systems and processes and helps to identify effective improvements Reviewed existing IT processes in ServiceNow to identify areas of improvements & enhancements Implement and configure new ITSM platform ServiceNow Facilitates communications between customers, SMEs, and Technical staff Participate in various testing functions (i.e, String and acceptance tests) to verify that results are correct Analyzed the system for the effectiveness of the E- commerce operations Help manage the overall content of websites through CMS systems Assisted in creating wireframes for web interface with the GUI design team Analyzed data and created class diagrams and ER diagrams for designing databases Determined project scope and engineering requirements, estimated schedules, tracked item completion Certified milestones and maintained project documentation and corporate e-commerce web site Testing

Education

• Olabisi Onabanjo University(O.O.U)

  Bachelor of Science - BS