Burzin Toddywalla
Associate Vice President at Tata Consultancy Services @Tata Consultancy Services
Signup · Get unlimited contacts
WORK HISTORY
Associate Vice President at Tata Consultancy Services @Tata Consultancy Services
Mumbai, IN
Business Development (Opportunity Identification for New & Existing Clients) • Interact with potential clients for floor walks and explain the processes, achievements and showcase the capability, control/automation mechanisms, people practices etc.• Provide information to pre-sales and support on RFPsTransition Project Planning • Participate in initial discussions with the client on finalization of scope. • Review and sign-off on transition plan (for transitioning work from existing clients)Customer Service Delivery• Engage with the identified stakeholders on a monthly basis to discuss issues, slippages, actions plans etc. • Create and drive a transformation agenda for the customerPerformance review• Review daily/ weekly reports to track status of the projects (on trends observed, errors, performance of team members, feedback from internal /external customers)• Prepare business case for increase in FTEs and discuss with client to seek approvalOperations Improvement• Review and propose process improvements such as automated solutions that bring in efficiency• Review and share best practices for implementation of same across projectsAudit and Compliance• Make sure the account is compliant with ICH GCP, iQMS, CMMI, etc.Business planning and financial review• Provide feedback on projections on margin and revenue for the next financial year • Focus on Revenue & Margin Target and ensure Q-on-Q improvement of the sameKnowledge Management• Cross-training plan to ensure that there are back-ups are created across levels. Monitor certifications accreditations carried out for team members. Develop succession plans for key talent and create back-upsPeople Management• Monitor role change/ churn for all team members and career movements after predetermined period. Identify top performers and determine new/ additional roles that can be taken up by them• Retention management and associate satisfaction
EDUCATION
Elphinstone College, Mumbai University
Bachelor's degree, Accounting and Finance
SKILLS
ABOUT BURZIN TODDYWALLA
27 years of experience and achievements in decisive leadership, strategic planning, business development and successful Project and Operations management.Highly customer oriented; possessing an ability to achieve comfort level with customers, understanding their needs and providing timely and optimal solutions.Proven abilities in strategic planning, improving existing processes and developing new systems to achieve increased productivity, operational efficiency, sustainable cost reductions and net earnings.Prioritize objectives and tasks, set intermediate target dates, determine resources and personnel needs, track project completion and determine most effective methods to accomplish project goals.Core StrengthsKey Account Management; creation and retention by building client relationship and inspiring confidence and credibility.System Knowledge of SAP R/2, SAP R/3, People soft and various Revenue Accounting systems.Consistently meet process deadlines, face challenges and execute sound decisionsTeam Management and Leadership skills; train, manage, motivate and lead by example
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.