Burton Hood
Guest Services @Hotel Del Coronado
San Diego, CA, US
EMAILS
MOBILE NUMBERS
+16•••••••86
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WORK HISTORY
Jan 2013 — Present
Guest Services @Hotel Del Coronado
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Coronnado, CA, US
Ensure a positive guest experience by providing prompt and courteous bellman service at check in and check out including transportation of luggage and escorting guests to their rooms.Provide service for room moves, deliveries, and other guest needs.Assist with valet, concierge and general customer service on overnight shifts.Ensured guests complaints/problems are resolved.
SKILLS
Cold CallingBudgetsSocial NetworkingRetailCustomer RelationsTrade ShowsResortsLeadershipEvent ManagementFood & BeverageCustomer ServiceEvent PlanningManagementTeam BuildingTelephone SkillsHospitality IndustrySalesHospitalityBusiness DevelopmentBanquetsPre-OpeningProblem SolvingRestaurantsPublic RelationsHotel ManagementMarketingStrategic PlanningCustomer SatisfactionTrainingHotelsNew Business DevelopmentHospitality Management
ABOUT BURTON HOOD
Specialties: Customer service, hospitality and retail
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