Burton Hood

Guest Services @Hotel Del Coronado

San Diego, CA, US
MOBILE NUMBERS
+16•••••••86

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WORK HISTORY

Jan 2013 — Present

Guest Services @Hotel Del Coronado

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Coronnado, CA, US

Ensure a positive guest experience by providing prompt and courteous bellman service at check in and check out including transportation of luggage and escorting guests to their rooms.Provide service for room moves, deliveries, and other guest needs.Assist with valet, concierge and general customer service on overnight shifts.Ensured guests complaints/problems are resolved.

SKILLS

Cold CallingBudgetsSocial NetworkingRetailCustomer RelationsTrade ShowsResortsLeadershipEvent ManagementFood & BeverageCustomer ServiceEvent PlanningManagementTeam BuildingTelephone SkillsHospitality IndustrySalesHospitalityBusiness DevelopmentBanquetsPre-OpeningProblem SolvingRestaurantsPublic RelationsHotel ManagementMarketingStrategic PlanningCustomer SatisfactionTrainingHotelsNew Business DevelopmentHospitality Management

ABOUT BURTON HOOD

Specialties: Customer service, hospitality and retail

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