Burt F.
Ethical Governance & Compliance Leader | Highly Experienced Criminal Investigator | Building Trust Across Global Business Operations | Expertise in Executive Protection & Security Management
- Role
- Sr Manager, Process Management Fraud & Disputes Operations Well Managed Lead at Capital One
- Location
- Washington, DC, US
- LinkedIn followers
- 500 followers
About Burt F.
Senior risk and compliance executive with over 20 years of experience leading complex…
Experience
Sr Manager, Process Management Fraud & Disputes Operations Well Managed Lead
Feb 2025 — Present · McLean, VA, US
As the Sr. Manager and Well-Managed Lead within Capital One’s Fraud & Disputes Operations, I am responsible for driving process maturity, risk mitigation, and operational excellence in alignment with the enterprise\'s well-managed framework.My focus is on building and sustaining resilient fraud and dispute management processes that protect our customers, ensure regulatory compliance, and reduce operational risk across the Card Services organization.Key Responsibilities:• Well-Managed Process Ownership:Own and lead the implementation of enterprise well-managed standards within Fraud & Disputes operations, including control testing, issue remediation, and audit readiness.• Risk & Compliance Leadership:Ensure compliance with regulatory expectations (e.g, Reg E, Reg Z, UDAAP) by enhancing control environments, strengthening documentation, and supporting risk event management.• Operational Process Management:Collaborate with business and tech teams to evaluate and optimize end-to-end fraud and dispute processes—balancing customer experience, efficiency, and risk.• Issue & Audit Management:Lead root cause analysis, risk mitigation strategies, and sustainability plans for internal/external audits and control issues.• Cross-Functional Partnership:Partner closely with Risk, Compliance, Product, and Technology teams to identify gaps, elevate insights, and drive continuous process improvement.
Education
St. John's University
BS
Windsor School
NYS Regents & High School Diploma
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