Sandeep Burra

About Sandeep Burra

Oracle HCM Functional Consultant with 6+ years of experience delivering full-cycle Oracle…

Experience

1. Full-stack Developer

   Zane Solutions

   Dec 2023 — Present · US

   Designed and developed an intuitive user interface for the Customer Insights Dashboard leveraging React.js and the Now Experience UI Framework. Incorporated Redux for effective state management, applied Tailwind CSS for streamlined styling, and utilized Recharts/D3.js for dynamic data visualizations, significantly enhancing user interaction and facilitating real-time analytics.• Engineered scalable RESTful APIs utilizing Node.js and Express.js, seamlessly integrating ServiceNow’s Table API and Scripted REST APIs to support functionalities such as incident tracking, SLA oversight, and customer analytics, ensuring efficient data flow and quick retrieval processes.• Improved database efficiency by optimizing GlideRecord operations through indexed queries, pagination, and Redis-based caching. These enhancements reduced response times by 30% and enabled efficient management of extensive datasets within ServiceNow’s MariaDB architecture.• Architected and implemented a microservices-based system to modularize key services including incident management, SLA tracking, and analytics processing. Leveraged AWS Lambda to boost system scalability, enhance reliability, and support efficient background task execution.• Strengthened security measures by deploying JWT-based authentication combined with role-based access control (RBAC), effectively securing API endpoints and safeguarding sensitive customer information and service management data from unauthorized access.• Maximized system performance and ensured high availability by introducing lazy loading for front-end components, minimizing redundant database queries via caching, and automating resource-intensive processes using AWS Lambda, achieving 99.5% uptime and delivering seamless enterprise service management.

Education

• University at Albany

  Master's degree