Peggy Burns
Project Manager, Restaurant POS Engineering, System Configuration, Database Administration, Menu Build and changes, 3rd Party Integration, Enterprise Level Menu / Database Management, System Training and documentation.
- Role
- Success Manager at Tried & True Consulting
- Location
- Orlando, FL, US
- LinkedIn followers
- 500 followers
About Peggy Burns
As an Infrastructure Project Manager at Specific Gravity Group, I oversee the planning, execution, and delivery of large-scale projects for clients in the hospitality industry. With over 25 years of experience in customer success, POS systems administration, and accounting, I bring a unique combination of technical, operational, and financial skills to my role.I excel at building and maintaining productive and positive relationships with customers, vendors, and co-workers at all levels of operations. I am a resourceful and creative problem solver, who can analyze and translate complex technical requirements into effective and timely solutions. I am also a solution-focused and open-minded team player, who constantly seeks to enhance my knowledge and skills through research and self-learning opportunities. My goal is to deliver high-quality results that exceed expectations and drive process improvements.
Experience
Success Manager
Jul 2025 — Present · Orlando, FL, US
Develop and implement a strategic outline to streamline the team\'s approach for businesses acquiring or replacing their POS systems, This initiative focuses on optimizing every stage of the process, ensuring efficient and effective rollouts.Key areas of focus include:* Documentation & Knowledge Transfer: Creating clear and concise outlines to ensure smooth implementation and ongoing support.* Cross-functional Collaboration & Cooperation: Fostering strong relationships within the team and with external partners for successful project delivery.* Effective Communication: Establishing robust communication channels to keep all stakeholders informed and aligned.* Comprehensive Training Programs: Developing and delivering training for employees, management, and owners on all aspects of the new POS functionality.The goal is to empower the team and clients to confidently navigate the complexities of POS system upgrades and installations, leading to improved operational efficiency and enhanced business performance.
Education
Jamestown Community College
AAS, Accounting
1979 — 1981
Dale Carnegie
Effective Communications and Human Relations
1993 — 1993
Skills
- Restaurants
- Vendor Relations
- Process Improvement
- Project Management
- Retail
- Customer Relations
- Documentation
- Training
- Customer Satisfaction
- Inventory Management
- Coaching
- Software Documentation
- Integration
- Pos
- Business Analysis
- Mentoring
- Teamwork
- Strategic Planning
- Hospitality
- Food & Beverage
- Customer Service
- Microsoft Office
- Sales
- Leadership
- Analysis
- Windows
- Troubleshooting
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