Matt Bures

About Matt Bures

Customer Success Manager with 10+ years of experience in developing and implementing customer-centric strategies. Proven track record of success in increasing customer retention, satisfaction, and growth. Expertise in Adaptivework fka Clarizen system administration, project management, and relationship building.I am a highly motivated and results-oriented individual with a passion for customer success. I am skilled at building and maintaining relationships, identifying and solving problems, and driving continuous improvement. I am also a strong communicator and presenter with the ability to effectively communicate complex information to a variety of audiences. 5+ years of experience as an AdaptiveWork administrator, working collaboratively and cross-functionally with multiple business units and senior level management. Over 6 years of experience managing daily operations, customer service, HR, logistics, and financial KPIs. Over 10 years of extensive customer service and client engagement experience.Background includes developing product solutions, product releases, project management, documentation, triaging issues, training employees, and relationship building.

Experience

1. Customer Success Manager

   Planview

   Jan 2022 — Present · Raleigh, NC, US

   Raleigh, North Carolina, United States

Education

• James Madison University

  BA

Skills

• Management
• Staff Development
• Planning Budgeting & Forecasting
• Fleet Management
• Logistics
• Maintaining Strong Client Relationships
• Customer Service Management
• Project Management
• Analytics
• Operational Risk Management
• Customer Retention
• Sales Management
• Profit
• Customer Satisfaction
• Cold Calling
• Crm
• Consulting
• Customer Service
• Interviews
• Leadership
• Networking
• Recruiting
• Sales
• Strategy
• Talent Acquisition
• Team Leadership
• Temporary Placement
• Customer Relationship Management (Crm)
• Interviewing
• Business Analysis