Burcin Can

Experience

1. Director of Housekeeping

   MasterCorp, Inc.

   May 2017 — Present

   Optimize housekeeping operations by effectively managing 122+ employees, finances (P&L, budget, expenses and payroll), human resources, strategic planning and continuous improvement for this luxury flag ship resort with 582 units.\\\\n\\\\n• Deliver high guest satisfaction ratings by maintaining compliance with policies, standards and procedures, establishing and communicating goals, monitoring room cleanliness scores, developing continuous improvement plans, recognizing performance and collaborating effectively with the front desk.\\\\n• Ensure cost efficiencies by successfully managing the budget, controllable expenses, cost per occupied room and payroll, as well as educating staff on the importance of housekeeping\'s operation on overall property financial goals.\\\\n• Improve operations by overseeing employee training, administering policies fairly and consistently, motivating staff to strive for continuous improvement, hiring qualified candidates and maintaining appropriate staffing levels.\\\\n\\\\n