Bunga Saujanya

Customer Success Associate @ Nova Benefits | Optimize Processes and Drive Efficiency | HR Enthusiast | Tools Management | Training, and Employee Success

Role
Customer Success Associate at Nova Benefits
Location
Bengaluru, KA, IN
LinkedIn followers
500 followers
Customer/Client ServiceView LinkedIn profile

About Bunga Saujanya

Currently, I work as a Customer Experience Specialist, where I focus on Performance…

Experience

  1. Customer Success Associate

    Nova Benefits

    Feb 2024 — Present · Bangalore Urban, IN

    Managing queries- Operating the ticketing tool (Zoho)- Navigating different insurer portals- Contributing to the CSAT improvement plan- Organizing training sessions- Coordinating with various teams to meet client requirements- Maintaining Excel reports

Education

  • Trident Academy of Creative Technology (TACT), Bhubaneswar

    Master of Business Administration - MBA

    2020 — 2022

  • Trident Academy of Creative Technology (TACT), Bhubaneswar

    Bachelor of Business Administration - BBA

    2017 — 2020

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Bunga Saujanya — Customer Success Associate at Nova Benefits in Bengaluru, KA, IN | Unifers