Kevin Bullen
Growth and Retention Leader
- Role
- Manager, Strategic Customer Success at accessiBe
- Location
- Jersey City, NJ, US
- LinkedIn followers
- 500 followers
About Kevin Bullen
With a career rooted in scaling teams and driving organizational growth, I specialize in building and expanding high-performing departments that deliver measurable results. From developing the foundation of a Customer Success department to enhancing retention and renewal strategies, I’ve consistently worked to create scalable systems that empower teams and maximize impact.My expertise lies in designing processes that grow with the organization, recruiting and mentoring talent to exceed goals, and collaborating cross-functionally to ensure alignment with broader company objectives. Whether it’s increasing efficiency, improving customer retention, or driving revenue growth, I bring a track record of success in scaling teams to meet and surpass evolving business needs.Passionate about innovation and collaboration, I thrive in dynamic environments where growth and impact intersect. Let’s connect to share insights on scaling teams, optimizing processes, and driving success.
Experience
Manager, Strategic Customer Success
Jan 2025 — Present · New York, NY, US
Lead strategic retention initiatives for top-tier accounts at accessiBe, optimizing net retention rates and enhancing client satisfaction. Reporting directly to our CRO.• Design and implement advanced customer success strategies for our Direct Sales team as well as our Partner Sales teams• Collaborate with executive leadership to align customer success with corporate objectives.• Provided expert guidance to sales teams to elevate retention outcomes for both our indirect and direct sales teams.• Lead the Post-Sales Customer Journey project aligning marketing, product, sales, support, finance, and success team\'s objectives and projects.
Education
William Paterson University of New Jersey
Bachelor of Arts - BA, Mathematics
2015
Find verified contacts for anyone on LinkedIn
Unifers gives sales teams verified emails and direct dials, enriched profiles, and outreach that lands in the inbox.
Free plan included · No credit card required
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.