Buffy Ransom

About Buffy Ransom

Buffy Ransom has broad expertise across support services, professional services and SaaS. With a passion for delivering exceptional customer experiences, Buffy is dedicated to innovation and flawless execution. And with a people-first approach to leadership, she advocates for her team and takes pride in developing future leaders.

Experience

1. SVP, Cx Centers

   Cisco

   Jul 2022 — Present · CO, US

   Responsible for leading an organization of people who deliver the full portfolio of Cisco technical support, professional services, managed services, and customer engagements using engineering expertise, differentiated insights, and homegrown automations.

Education

• Colorado State University

  BS, Business, Information Systems, Marketing

  1988 — 1991

• University of Michigan - Stephen M. Ross School of Business

  Executive Insight Program

  2017

• IESE Business School

  Executive Insight Program

  2017

• Colorado State University

  MS, Computer Information Systems

  1991 — 1992

Skills

• Jd Edwards
• Integration
• Management
• Leadership
• Enterprise Resource Planning (Erp)
• Business Process
• Business Process Improvement
• Solution Architecture
• Business Intelligence
• Oracle
• Requirements Analysis
• Cloud Computing
• Software as a Service (Saas)
• Software Project Management
• Crm
• Oracle Applications
• Oracle E-Business Suite
• Business Analysis
• Strategy
• Professional Services
• Vendor Management
• Budgets
• IT Strategy
• IT Management
• Saas
• Process Improvement
• Peoplesoft
• Ibm Iseries
• Erp
• Enterprise Software
• Enterprise Architecture