Buffie Rotter

About Buffie Rotter

Experienced Operations Manager with a demonstrated history of working in the staffing and…

Experience

1. Operations & Process Excellence Specialist

   Kelly Science, Engineering, Technology & Telecom

   Oct 1997 — Present

   I specialize in providing strategic operational support through developing new processes and ensuring operations excellence as it relates to service delivery, regulatory and corporate policy compliance, growth support through cost savings identification and implementation, and driving efficiencies. I primarily support the Science specialty across the U.S, but also support initiatives throughout the greater organization through participation in multiple advocate/resource groups and special project teams.* Analyze and monitor hiring needs* Develop recruiting and retention strategies* Prepare customer needs analysis* Monitor and implement best practice strategies to meet compliance regulations* Coaching of teams* Project management * Customer and employee problem resolution * Operations: Manage background/drug screening process, billing/time card adjustments, expense processing.* Hiring: Full onboarding process knowledge, complex, high volume, local and national accounts (e-procurement tool). I9 Comply and E-Verify.* Service Delivery/Compliance: Order fulfillment, management and customer reporting. Ensure all objectives are met- monitor, analyze and implement improvement measures.* Recruiting/Employee Management: Full staffing knowledge in sourcing staff of entry level to professional talent for client acquisition on a direct hire, temporary and temp to hire basis within various product specialties. Orientation, training, employee relation/management and retention.* Account Management: Focus on the recruitment, retention, and management of contingent workforce and full service customer account management.In addition, my role is involved with implementing and supporting Kelly\'s local relationship with strategic accounts and local accounts. I am also responsible for market\'s programs to manage unemployment compensation, workers\' compensation, Work Opportunity Credits, and Kelly\'s Quality Management System (KQMS) deployment.

Education

• University of South Dakota

  BA

  1991 — 1995

Skills

• Human Resources
• College Recruiting
• Marketing
• Sourcing
• Hiring
• Onboarding
• New Hire Orientations
• Management
• Temporary Staffing
• Employee Relations
• Talent Acquisition
• Employee Benefits
• Applicant Tracking Systems
• Leadership
• Budgets
• Team Building
• Screening
• Staffing Services
• Coaching
• Interviews
• Interviewing
• Technical Recruiting
• Training
• Temporary Placement
• Recruiting
• Account Management
• Customer Service
• Talent Management