Pamela Bueno
Customer Experience Specialist @Dance Dojo
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WORK HISTORY
Customer Experience Specialist @Dance Dojo
Maintained a 92% Customer Satisfaction (CSAT) score by resolving 50+ weekly customer inquiries related to billing, subscriptions, and experience issues via phone and email• Collaborated on designing and improving processes and customer support materials to enhance the overall customer experience and streamline issue resolution•Tracked customer requests and feature feedback, identifying trends and communicating relevant insights to Product and Engineering teams to drive feature enhancements, bug fixes, and process improvements
EDUCATION
CICCC - Cornerstone International Community College of Canada
Customer Relations Specialist Co-Op Diploma, Hospitality and Customer Relations
Plataforma 5 - Coding Bootcamp
Intro to Web Development
Plataforma 5 - Coding Bootcamp
Fullstack Development
ABOUT PAMELA BUENO
I’m a people-first customer support and admin professional with 10+ years of experience…
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