Buddy Brannan
Accessibility, Technical Support, customer service
- Role
- Applecare Advisor at Apple
- Location
- Erie, PA, US
- LinkedIn followers
- 500 followers
Experience
Applecare Advisor
Jul 2018 — Present · Erie, PA, US
Customer Service And Customer Interaction by phone • Troubleshooting of Mac and iOS devices, OS, and software • Handled customer repair requests, issue escalations, and requests for support supervisors, with continued follow-through to issue resolution • Documenting of cases and issue resolutions using internal tools • Collaborated on addressing of accessibility issues of internal tools and third party platforms used for training and development, not a part of core duties.
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