Bubblin Borah
Customer Service Manager l Managing Global clients I company Reputation management ( google reviews)l team management I escalations handling l Retention I Collection l CSAT I Handling end to end services I ERP I
- Role
- Customer Service Manager at BioTecNika
- Location
- Bengaluru, KA, IN
- LinkedIn followers
- 500 followers
About Bubblin Borah
1.**Customer Satisfaction and Company Expectations (8years):** Over the span of six…
Experience
Customer Service Manager
Apr 2025 — Present · Bengaluru, IN
Customer Service Team Lead | Client Experience & Escalation ManagementAs a Customer Service Team Lead, I was responsible for overseeing a high-performing team focused on delivering exceptional customer support. My key responsibilities included:Team Leadership: Managed, motivated, and guided a team of customer service representatives to consistently meet service-level goals.Customer Escalation Handling: Acted as the point of contact for customer escalations, ensuring timely and satisfactory resolution with a customer-first approach.Performance & Target Achievement: Drove the team toward achieving collective KPIs, including customer satisfaction scores and collection targets.Ticket Management: Monitored and ensured timely resolution of customer tickets within defined TAT (Turnaround Time).Call & Ticket Monitoring: Oversaw different levels of customer interactions, ensuring quality and consistency across all communication channels.Review & Feedback: Conducted regular performance reviews, provided constructive feedback, and implemented process improvements based on team insights and customer feedback.
Education
Guwahati University
Bachelor of Arts - BA, associate marketing /Certification Program in accounting and taxation, with GST and tally
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