Brian Clark

Team Manager/Contact Center/Walmart Fulfillment Services

Role: Team Manager Contact Center Operations Walmart Fulfillment Services at Walmart
Location: Dayton, OH, US
LinkedIn followers: 500 followers

About Brian Clark

Strategic leader with a strong record of delivering improved organizational effectiveness and performance results. Successful at leading teams to deliver quality results in fast paced, challenging environments. Consistently recognized for strong leadership, emphasizing teamwork, empowerment and customer service. Highly effective communication skills, professional demeanor and flexible management style.Specialties: Project/Performance ManagementEmployee RelationsQuality AssuranceStrategic/Workforce PlanningForecastingBusiness AnalyticsTraining and DevelopmentProduct IntegrationsCompany AcquisitionsRecruiting

Experience

Team Manager Contact Center Operations Walmart Fulfillment Services
Walmart
Jan 2023 — Present · US
Responsible for the successful leadership of 15+ Contact Center Agents and Team Leads-Modifies contact center operations as required to meet service level agreements -Monitors contact center productivity, performance and production -Resolves and provides direction on escalated contract issues-Develops analytics and reporting solutions -Support the implementation of special projects for the contact center

Education

Sinclair Community College
Communication and Media Studies
1998 — 2000
American InterContinental University
Bachelors, Business Management
2004 — 2006
Urbana University
Business Administration and Management, General
2002 — 2003

Skills

Coaching
Call Centers
Quality Assurance
Workforce Planning
Sourcing
Vendor Management
Temporary Placement
Applicant Tracking Systems
Leadership
Hiring
Microsoft Office
Sales
Insurance
Employee Engagement
Operations Management
Recruiting
Talent Management
Performance Management
Employee Training
Project Management
Technical Support
Business Analysis
Forecasting
Process Improvement
Management
Team Building
Customer Service
Customer Experience
Interviews
Project Planning
Leadership Development
Public Speaking
Onboarding
Peoplesoft
Powerpoint
Microsoft Excel
Microsoft Word
Resume Writing
Team Leadership
Employee Relations

Contact information

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Current company

Razorpay

4K employees · Bangalore, Karnataka, India

Power your finance, grow your business. Razorpay is India’s first full-stack financial solutions company. We are on a mission to enhance the payment experience of over 300 million end consumers. And in doing so, we aim to enable Indian businesses - big and small - accept payments digitally with minimal effort and maximum ease. Razorpay has grown from being a payment gateway provider to a solutions-driven organization boasting of an extensive products suite to accept and disburse payments as well as raise capital and park money. In a nutshell, we fit into every nook and corner where your business touches money. #OutgrowOrdinary We identify ourselves as disruptors in the digital payments space and our vision is to power the financial ecosystem for other disruptors. Like attracts like and Razorpay actively looks to partner with established companies and startups that have either broken the glass ceiling in their industry or are set to. The Razorpay Product Suite today comprises verticals, along with Payment Gateway, like Payment Links, Payment Pages, Subscriptions, Smart Collect, Route, Razorpay Capital, RazorpayX, Payroll and Thirdwatch. Razorpay was started in 2014 by two IIT Roorkee alumni, Harshil Mathur and Shashank Kumar. Just a short few years later, Razorpay has evolved into a 800-odd strong organization with some of the best talents in the country helping some of the best companies manage their money movement seamlessly. Certified cool We are a bunch of spirited, ambitious and fun folks. And no, we’re not saying this ourselves--leading institutions have recognized Razorpay for the high trust and high-performance culture that we maintain. Our strength lies in the people we are and we go to great lengths to nurture a family of coders, designers, sellers, marketers, analysts, writers, runners, photographers, gamers, tinkerers, and above all, people who are dreamers and doers at the same time. Be a part of our exciting journey.

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About Brian Clark

Experience

Team Manager Contact Center Operations Walmart Fulfillment Services

Education

Sinclair Community College

American InterContinental University

Urbana University

Skills

Find verified contacts for anyone on LinkedIn