Becky Sutcliffe
Itsm Practice Analyst Specialist @Global Payments Inc.
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WORK HISTORY
Itsm Practice Analyst Specialist @Global Payments Inc.
Facilitate ITSM practice discussions to enhance employee experiences using IT Service Management tools.•Establish relationships and manage dependencies with partners to contribute to the ITSM practice strategy.•Work closely with process owners to produce architectural solutions and deliverables independently.•Develop complex workflows and processes that comply with Business Technology Standards and Policies.•Ensure ITSM processes are aligned across the organization and adhere to ITIL best practices.•Provide feedback and solutions to improve the effectiveness of processes, teams, tools, and partners.•Update practice documentation as authorized.•Engage in strategic discussions as a member of the SMO team.•Model, coach, and care to deliver success through empowerment and accountability.
EDUCATION
Notre Dame Sixth Form College
A-Level, Media Studies, Computing and Applied Business
The University of Huddersfield
Bachelor’s Degree, Computer Games Design
ABOUT BECKY SUTCLIFFE
IT Service Management Specialist
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