Brian Sullivan

Role: Director of Client Success at Sears
Location: Boston, MA, US
LinkedIn followers: 500 followers

OtherView LinkedIn profile

About Brian Sullivan

As Director of Client Success, I have over 18 years of experience in directing and…

Experience

Director of Client Success
Sears
Feb 2012 — Present
Directed and delivered multi-channel customer success strategies across assigned portfolio of universities from new business development through to delivery. Extensive experience leading a fast-paced SaaS-based customer organization with proven playbook demonstrating results in driving customer outcomes and revenue. Primary advocate for our Higher Education representing “The Voice of the Customer” (VOC); the sum-total of customers\' perceptions and spending behaviors resulting from interactions with SC’s brands, products, and services. Hired and onboarded at team of 10 Customer Success Managers. Proactively managed the Agile development (certified Scrum Master) and project management of multiple projects associated to new Fitness/Wellness facility software/hardware implementations, system integration, resource management, and development.

Education

Springfield College
BS, Sociology, Business Administration
1989 — 1994

Skills

Strategic Partnerships
Channel Partners
Product Marketing
Account Management
Training
P&L Management
Business-to-Business (B2b)
Leadership
Channel Sales
Content Management
Team Building
Professional Services
Strategy
Management Consulting
Salesforce.com
Product Development
Cloud Computing
Business Development
Product Management
B2b
Saas
Project Management
Software as a Service (Saas)
Enterprise Software

Contact information

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Current company

Razorpay

4K employees · Bangalore, Karnataka, India

Power your finance, grow your business. Razorpay is India’s first full-stack financial solutions company. We are on a mission to enhance the payment experience of over 300 million end consumers. And in doing so, we aim to enable Indian businesses - big and small - accept payments digitally with minimal effort and maximum ease. Razorpay has grown from being a payment gateway provider to a solutions-driven organization boasting of an extensive products suite to accept and disburse payments as well as raise capital and park money. In a nutshell, we fit into every nook and corner where your business touches money. #OutgrowOrdinary We identify ourselves as disruptors in the digital payments space and our vision is to power the financial ecosystem for other disruptors. Like attracts like and Razorpay actively looks to partner with established companies and startups that have either broken the glass ceiling in their industry or are set to. The Razorpay Product Suite today comprises verticals, along with Payment Gateway, like Payment Links, Payment Pages, Subscriptions, Smart Collect, Route, Razorpay Capital, RazorpayX, Payroll and Thirdwatch. Razorpay was started in 2014 by two IIT Roorkee alumni, Harshil Mathur and Shashank Kumar. Just a short few years later, Razorpay has evolved into a 800-odd strong organization with some of the best talents in the country helping some of the best companies manage their money movement seamlessly. Certified cool We are a bunch of spirited, ambitious and fun folks. And no, we’re not saying this ourselves--leading institutions have recognized Razorpay for the high trust and high-performance culture that we maintain. Our strength lies in the people we are and we go to great lengths to nurture a family of coders, designers, sellers, marketers, analysts, writers, runners, photographers, gamers, tinkerers, and above all, people who are dreamers and doers at the same time. Be a part of our exciting journey.

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About Brian Sullivan

Experience

Director of Client Success

Education

Springfield College

Skills

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