Srinivas Prakash Rao Balla

About Srinivas Prakash Rao Balla

With 25+ years of global IT experience, I specialize in delivering high-performance service operations across cloud, cybersecurity, and infrastructure domains. I\'ve managed service delivery across APAC, LATAM, and US regions, leading teams of 40+ and ensuring SLA, KPI, and compliance excellence.Key Strengths: Cloud Infrastructure (AWS, Azure, GCP) & Hybrid Data Centers SLA/KPI Governance & Global Stakeholder Engagement Security Compliance: ISO 27001, NIST, SOC2, IAM, EDR Asset Lifecycle & Risk Management ITIL-aligned Delivery Models (ITSM, RCA, Automation) Strategic Leadership with Cost & Process OptimizationOpen to leadership roles where I can drive digital transformation, cloud migrations, or IT security delivery across global environments.Let’s connect!

Experience

1. Account Service Manager

   DXC Technology

   Aug 2025 — Present · Hyderabad, IN

   As an Account Service Manager, I oversee critical service management functions — Incident, Problem, Change, and Business Continuity Planning — ensuring stability, compliance, and resilience in a dynamic banking environment. By aligning ITIL frameworks with organizational priorities, I enable secure, reliable, and customer‑centric service delivery.

Education

• State Board of Technical Education and Training

  Diploma, ECE

• MVSR Engineering College

  Bachelor of Engineering, Electrical, Electronics and Communications Engineering

• Osmania University

  Bachelor of Engineering - BE, Electronics and Communication Engineering

Skills

• Itil
• Pmp
• Transition Management
• IT Operations
• Team Management
• Customer Relations
• Data Center
• Managed Services
• IT Service Management
• People Management
• Management
• Pre-Sales
• Service Management
• Service Desk
• Project Management
• Customer Service
• Service Delivery
• Vendor Management
• Sla
• Incident Management