Balvinder Singh
|| Service Now Functional Consultant || Business Analyst ||Process Consultant || Associate Manager || Strategic Account Assessments || Account Transitions || Account Transformations || ITSM & SIAM Manager ||
- Role
- Senior Functional Consultant at HCLTech
- Location
- North Delhi, DL, IN
- LinkedIn followers
- 500 followers
About Balvinder Singh
19 Years of experience as a ServiceNow Business Analyst & Functional Consultant with…
Experience
Senior Functional Consultant
May 2025 — Present · Noida, IN
Role Summary:As a ServiceNow Functional Consultant, I bridge clients and technical teams, specializing in ITSM and HR Service Delivery (HRSD). I assess ServiceNow instances, gather requirements, and deliver seamless upgrades and HR process optimizations, aligning with ITIL best practices and business goals.Key Responsibilities:Engage clients to define ServiceNow ITSM and HRSD.Analyze and optimize ServiceNow configurations, implementing HRSD solutions to enhance employee service delivery.Lead ITSM and HRSD upgrades, minimizing disruption and aligning with HR objectives.Configure HR workflows and Employee Service Center, reducing HR case resolution timesRecommend solutions to restore or optimize instances for HRSD and ITSM.Document requirements, in FRS, user stories, Test Scripts, and HR process flows for implementation.Collaborate with technical teams for testing and deployment.Ensure ITIL and HR policy compliance.Train HR and IT stakeholders on the Service Now functionalities.Key Skills & Experience:Expertise in ServiceNow ITSM and HRSD (HR Case Management, Employee Service Center).Proficient in translating HR and business needs into specifications.Strong client-facing, communication skills, Internal and External Stakeholder management skills.
Education
Delhi University
Bachelor of Commerce (B.Com.)
2001 — 2003
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