Bj Sassani
Executive Sr IT Support at Flex
- Role
- Executive Sr IT Support at Flex
- Location
- Austin, TX, US
- LinkedIn followers
- 500 followers
About Bj Sassani
The host of Sassanicast. Experienced Customer Service Representative and Social…
Experience
Executive Sr IT Support
Nov 2021 — Present · Austin, TX, US
Delivered white glove services to C-level executives, including the CEO and her staff, addressing complex PC/Mac, mobile, video, and audio related issues- Engineered and maintained laptop systems, workstations, and servers, including configuration, updates, and modifications- Coordinated software updates and managed procurement of licenses for MS Office and specialized engineering software- Administered Active Directory, Exchange, VPN, and server user accounts, assigning rights and permissions tailored to user needs- Provided robust support for video and audio conferencing across platforms such as Zoom, MS Teams, Amazon Chime, and Cisco WebEx- Utilized ServiceNow and Okta for efficient ticketing and user verification processes- Resolved escalated customer issues, coordinating with technical support teams as necessary- Successfully executed O365, Windows 10, and Windows 11 deployment projects.
Education
Connally High School
Diploma
1997 — 2001
Texas State University-San Marcos
Bachelor of Business Administration (B.B.A.)
2009 — 2013
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