Bhavika Sachdeva
Customer Service Representative @Genesis Security Group
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WORK HISTORY
Customer Service Representative @Genesis Security Group
Vancouver, BC, CA
Spearheaded sales operations, achieving a 15% increase in FMCG sales by effectively managing keyaccounts and implementing forecasting strategies. Optimized warehouse and inventory operations using advanced Warehouse Management Systems, reducinginventory discrepancies by 15%. Championed Lean Manufacturing principles and continuous improvement methodologies, resulting in a 15%reduction in production time and a 10% increase in product quality. Led Six Sigma and TPM projects, which reduced production downtime by 30% and improved overalloperational efficiency. Focused on customer satisfaction implementing 5S practices, root cause analysis, and process improvement,enhancing overall customer service experience and achieving a 95% customer satisfaction rating. Managed various security sites, ensuring the safety and security of clients\' premises, with a focus on proactiverisk mitigation and incident response. Spearheaded TPM initiatives, enhancing equipment reliability and maintenance efficiency, resulting in a 20%reduction in downtime and cost savings. Demonstrated CRM skills, building and maintaining strong relationships with clients, which contributed to a10% increase in client satisfaction and contract renewals. Engaged in training security personnel on best practices and security protocols, achieving a 95% pass rateamong trainees and ensuring a well-prepared workforce. Fostered a collaborative team environment by promoting teamwork, resulting in a 20% improvement in staffproductivity and satisfaction
EDUCATION
Gobindgarh Public School, Alour Khanna
Science
Columbia College, Vancouver BC.
Associate of computer science, COMPUTER AND INFORMATION SCIENCES AND SUPPORT SERVICES
ABOUT BHAVIKA SACHDEVA
I am recent graduate from the Columbia College with an Associate degree of Computer Science. This program provided me with a comprehensive understanding of fundamental concepts in computer science, including algorithms, data structures, software engineering, and database management. In parallel, I dedicated time to acquiring a comprehensive understanding of medical terminology and life saving skills like First Aid & CPR. Additionally, I am working as Office Administrator with a demonstrated history of optimizing administrative operations to enhance efficiency and support smooth office functioning. I excel in managing tasks ranging from scheduling and correspondence to supply management and team coordination. I\'m committed to maintaining organized workflows and ensuring effective communication. At the core of my being, I am true passionate to work with having strong interpersonal skills. I am eager to join organizations that share my passion for making a positive impact and value-driven work. Let\'s connect and explore how we can create meaningful contributions together.
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