Bryson S.
Director of Operations | Strategic Leader in Customer Experience & Logistics | Process Optimization | BPO Management | Driving Cost Reduction & Efficiency
- Role
- Senior Operations Program Manager at PuppySpot
- Location
- St. Petersburg, FL, US
- LinkedIn followers
- 500 followers
About Bryson S.
Dynamic and results-driven Operations & Customer Experience leader with 14+ years of expertise in high-growth tech environments. I specialize in optimizing complex operational systems, driving multi-million dollar cost reductions, and implementing robust risk mitigation frameworks, particularly within background checks and compliance. My career is marked by a proven track record in BPO management, data-driven decision-making, and strategic organizational planning, consistently enhancing efficiency and customer satisfaction. Passionate about building high-performing teams and scalable processes that empower organizations to achieve ambitious growth and operational excellence.
Experience
Senior Operations Program Manager
Jul 2025 — Present · Gulfport, FL, US
Education
Arizona State University
Bachelor of Arts - BA
1992 — 1995
University of North Carolina at Chapel Hill
Master of Arts - MA (ABT)
1999 — 2001
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