Bryson McCleary

About Bryson McCleary

Performance-driven senior people leader with experience leading large and small teams in changing environments to deliver coordinated solutions that drive revenue and improve customer experiences. Exceptional leadership and business acumen. Recognized and awarded for top productivity with a consistent ability to develop and execute strategies that drive growth, improve operational performance, promote product commercialization, and maximize return on investment. Skilled in process improvement, detailed analysis, effective and passionate leadership, and professional written and verbal communication.

Experience

1. Director of Operational Excellence

   Sunrun

   Feb 2025 — Present · Lehi, UT, US

   Drive strategy and execution of training, content management, customer readiness, and process improvement for the customer engagement organization. Work cross-functionally to execute business critical projects that reduce costs and improve the customer experience. Stand up KPIs and reporting to measure organizational effectiveness and deliver against budget and customer satisfaction.• Doubled team scope within my first 3 months by building trusted relationships and executing on impactful quick wins generating >$1M in cost savings.• Lead an efficiency program with 8 workstreams, 10 project managers, and 7 operations managers that will save >$10M in annual HC costs, reduce the customer contact rate by 5 percent, and reduce process cycle times by 50%.• Built a ‘customer readiness’ program - trained 6 subject matter experts on process improvement and project management, created repeatable program methodology and process, and built relationships across business silos.• Established a change management culture focusing on vision, impact, engagement, and agent empowerment for the entire contact center.• Developed a training methodology focused on testing and iteration that decreased training cycle time and time to proficiency.

Education

• Brigham Young University

  Bachelor’s Degree, Business Management, Marketing

  2008 — 2011

• University of Utah

  Masters of Business Administration, Analytics

  2011 — 2013

Skills

• Lean Six Sigma
• Microsoft Office
• Sales
• Sql
• Visio
• Customer Support
• Interpreter
• Html
• Market Research
• Strategy
• Public Speaking
• Business Process Improvement
• Value Stream Mapping
• Communication
• C++
• Analytics
• Entrepreneurship
• Social Media
• Team Leadership
• Decision-Making
• Program Management
• Project Management
• Spss
• Customer Service
• Microsoft Excel
• Customer Satisfaction
• Web Analytics
• Market Analysis
• Leadership
• Market Planning
• Presentation Skills
• Spanish
• Business Relationship Management
• Operational Efficiency
• Marketing Research
• Data Analysis
• Six Sigma
• Financial Management