Bryson Smith
My mission is to share Channel Islands National Park with visitors from all over the world. From kayak tours to liveaboard expeditions, I create unforgettable experiences for my customers
- Role
- Expeditions & General Manager at Channel Islands Expeditions
- Location
- Santa Barbara, CA, US
- LinkedIn followers
- 500 followers
About Bryson Smith
I am a dedicated professional looking to bring years of experience to help accelerate a…
Experience
Expeditions & General Manager
Apr 2021 — Present · Santa Barbara, CA, US
I work as the general manager for Channel Islands Expeditions, an eco tour and scuba dive agency based in Santa Barbara, California. From high level strategy to solving of unique problems, I have a wide range of responsibilities including:Overseeing the complete client sales lifecycle, from initial inquiries through post-purchase support, ensuring a seamless and satisfactory customer experience.Create an execute a comprehensive digital marketing plan making use of social media, advertising and email marketing Developing, maintaining, and growing relationships with charter clients to ensure repeat business and vessel chartersRecruiting, hiring, and scheduling a team of over 30 part and full time employees each operating seasonWorking with COO and CEO to provide clear SOPs for staff with regards to safety, customer service, and trip protocols
Education
UC Santa Barbara
Philosophy & English BA, English & Philosophy BA
2013 — 2017
Skills
- Microsoft Office
- Customer Service
- Management
- Microsoft Word
- Powerpoint
- Public Speaking
- Research
- Project Management
- Leadership
- Hospitality
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