Bryse R.
Services Offer Manager | AI-Enabled Support, Customer Success & Professional Services | Enterprise SaaS
- Role
- Offer Manager, Global Customer Service at Palo Alto Networks
- Location
- Boston, MA, US
- LinkedIn followers
- 500 followers
About Bryse R.
Services Offer Manager focused on transforming Support, Professional Services, and Customer Success into scalable, AI-enabled growth engines across enterprise SaaS environments.Experience spans cybersecurity, healthcare systems, and government organizations — navigating highly regulated, security-sensitive, and operationally complex environments where reliability, compliance, and measurable value realization are critical.At CyberArk (the global leader in Identity Security serving Fortune 500 enterprises), owned lifecycle strategy and monetization of post-sales service offerings contributing to $69M+ in annual TCV.Partnered across Product, Engineering, Sales, and Operations to modernize the global services portfolio by:Expanding the offer catalog 500%(100+ offers launched)Shifting 60% of total contract value to subscription-based models (+21% YoY)Driving 38.9% YoY growth in Success Subscriptions (+$10.75M)Transitioning 60% of Professional Services revenue to recurring modelsRedesigned customer success consumption framework, embedding AI-informed insights and automation into service strategy — improving utilization to 70.4%(+11% YoY) while reducing reactive service case volume 49.5%, increasing scalability and customer value realization.Combines MBA-level commercial rigor with CISSP-certified technical depth and hands-on services delivery experience to bring strategic product thinking and operational credibility to complex, highly regulated industries.
Experience
Offer Manager, Global Customer Service
Feb 2026 — Present
Education
Western Governors University
Master of Business Administration (MBA), Information Technology
2014 — 2015
Western Governors University
Bachelor of Science (B.S.), Computer and Information Sciences and Support Services
2012 — 2014
Skills
- Project+
- Emr Training
- Microsoft Access
- Query Writing
- Network Design
- Java
- Database Administration
- Jira
- Kpi Reports
- Jenkins
- Database Design
- Postgresql
- Siemens Soarian
- Systems Analysis
- Etl Testing
- Access
- Nist 800-53
- System Administration
- Application Security
- Troubleshooting
- Spring Mvc
- Software Documentation
- Cpoe
- Network Security
- Visual Basic
- Etl Tools
- Microsoft Sql Server
- Servicenow
- Soap
- IT Service Management
- Sharepoint
- Mean
- Vulnerability Assessment
- Javascript
- IT Grc
- Vmware Vsphere
- Risk Management
- Html5
- Sql
- Soarian Clinicals
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