Brysen Bristow

About Brysen Bristow

Transforming Customer Success: Connecting Authentically, Winning StrategicallyForget the cookie-cutter solutions and predictable playbooks—my approach is about redefining what customer success can be when you put people first and strategy second. With over 15 years in the game, I’m all about turning chaos into clarity and complex problems into simple, actionable wins. My focus isn’t just on the shiny metrics but on the real stuff: authentic connections, strategic moves, and results that matter. I’m not here to sell another process—I’m here to change the way we think about success.ASK, LISTEN, SUCCEED: STRATEGY BUILT ON GENUINE CONNECTIONI cut my teeth in sales, and Sandler Sales Training flipped everything I thought I knew upside down. Success isn’t about pushing the deal; it’s about asking the right questions, listening deeper than anyone else, and guiding conversations that lead to real insights. This isn’t strategy from a textbook—it’s strategy born from every honest conversation, every unexpected twist, and every time you throw out the script. I build my work around people: crafting strategies that don’t just win on paper but resonate on a human level, where it counts.THE AI EDGE: WHERE FUTURE MEETS FUNCTIONAI is more than just hype—it’s a sandbox where strategy and innovation collide. I dive into AI not just for the tech but for the potential to rethink how we solve problems. I strip away the jargon, cut through the noise, and focus on what AI can really do when it’s put to work on the ground. It’s not about the buzz; it’s about the breakthroughs.BEYOND WORK: MUSIC, BOOKS & CREATIVE CURIOSITYWhen I’m not diving into the mechanics of customer success, I’m lost in a bassline, tearing through a new book, or scribbling down whatever idea won’t leave me alone. The best strategies come from outside the office, from the things that make you feel alive. Whether I’m grooving out a funk riff or hammering out a rough draft, I bring that same sense of play and curiosity into everything I do. It’s about finding that unexpected angle, the hidden pattern, the spark that makes work feel less like work.LET’S BREAK THE MOLD TOGETHERI’m not here for the same old conversations—I’m here to challenge the norm and dig deep into what really works. Whether you’re looking to redefine customer success, leverage AI, or just explore fresh perspectives, let’s connect. I’m all about finding those game-changing insights where you least expect them and turning them into real-world results.

Experience

1. Sr Customer Success Manager - Solar

   Eagleview

   Jan 2020 — Present · Bellevue, WA, US

   I partner with enterprise clients in the solar industry to strategically maximize the value of EagleView data, driving adoption, streamlining complex processes, and delivering measurable business outcomes. My approach focuses on creating sophisticated, scalable workflows that address specific challenges while delivering clear, sustainable results. Every client engagement is customized to uncover their unique goals, ensuring solutions are not only effective but built for long-term impact. Driving Strategic Product Adoption: Spearheaded high-impact initiatives to seamlessly integrate EagleView data into client workflows, reducing inefficiencies and enhancing decision-making. The result? Scalable workflows that drive increased product usage, unlock operational benefits, and provide clients with the agility to quickly respond to evolving market needs. Optimizing Tailored Onboarding Processes: Designed and implemented custom onboarding solutions for enterprise clients, significantly reducing time-to-value. This strategic onboarding approach accelerates adoption, ensuring clients see immediate benefits and fostering stronger, more valuable partnerships. Serving as a Trusted Strategic Advisor: Recognized as a senior-level trusted advisor, I deliver forward-thinking, innovative solutions that build lasting trust and drive customer loyalty. My role extends beyond tactical execution; I provide strategic guidance to help clients maximize the long-term potential of EagleView’s data and tools, positioning them for sustained success.

Education

• Eastern Washington University

  Bachelor of Business Administration (B.B.A.), Finance and Economics

• Lower Columbia College

  Associate's Degree, A.A.S. Liberal Arts

Skills

• Salesforce.com
• Customer Retention
• Professional Services
• Customer Satisfaction
• B2b
• Solution Selling
• Customer Experience
• Consulting
• Start-Ups
• Customer Insight
• Crm
• Client Liaison
• Cold Calling
• Sales Presentations
• Key Account Development
• Enterprise Software
• Saas
• Software as a Service (Saas)
• Project Team Management
• Lead Generation
• Customer Relationship Management (Crm)
• Account Management
• Strategic Partnerships
• Cloud Computing
• Business-to-Business (B2b)
• Sales Process
• Customer Engagement