Bryon Shayna
Principal Solution Architect at TTEC DigitalSandcastle CX
- Role
- Principal Solutions Architect at TTEC Digital
- Location
- Detroit, MI, US
- LinkedIn followers
- 500 followers
About Bryon Shayna
As an experienced business professional with over 10 years in the contact center space, I bring extensive leadership and management expertise to the table. My background includes serving as a telephony admin and subject matter expert for both Genesys Pure Connect and Genesys Cloud. In my current role as an Application Consultant and CCaaS Designer, I am passionate about mapping the end-to-end customer journey and delivering comprehensive solutions that drive business results. With a results-oriented mindset and a focus on delivering high-quality work, I am committed to helping clients achieve their goals through effective design and consultation.
Experience
Principal Solutions Architect
Jan 2025 — Present · US
Sandcastle CX
Education
Macomb Community College
Associate of Applied Science - Cloud Computing, Information Technology - Cloud Computing - IaaS - PaaS - Clod Developing
Skills
- Leadership
- Sales Management
- Marketing
- Strategic Planning
- Sales
- Sales Operations
- Customer Service
- Project Management
- Client Relations
- Team Leadership
- Interactive Intelligence
- I3 Admin
- Customer Experience
- Social Media Marketing
- Process Improvement
- Business Process Improvement
- Employee Training
- Training
- Customer Satisfaction
- Social Media
- Call Centers
- Coaching
- Web Chat
- Team Building
- Management
- Customer Engagement
- Call Flow Design
- Outsourcing
- Sales Process
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