Bryn Jones

Senior Litigation & Audit Manager @Intact Insurance Specialty Solutions

New Braunfels, TX, US
MOBILE NUMBERS
+91 *********19

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WORK HISTORY

Jan 2019 — Present

Senior Litigation & Audit Manager @Intact Insurance Specialty Solutions

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San Antonio, TX, US

Lead a high-performing team of 8 (7 auditors + 1 manager) overseeing litigation expense tracking and legal bill review across all specialty insurance groups and lines of business, ensuring robust financial control and operational integrity within claims.Drive significant operational efficiencies by identifying and eliminating leakage and inefficiency within litigation management processes, including the strategic consolidation and optimization of outside panel counsel.Develop and present executive-level reports on litigation costs, internal compliance, and panel counsel performance, providing critical insights for strategic financial and operational planning across claims.SpecialtiesClaims Operations LeadershipClaims Strategy DevelopmentOperational ExecutionMember Experience EnhancementLarge-Scale Operations ManagementStrategic Planning & ExecutionBusiness Process Re-engineeringDigital TransformationAutomationChange ManagementProgram SponsorshipEnterprise Risk ManagementRegulatory ComplianceInternal ControlsAudit Management (Internal & External)Risk Assessment & MitigationPolicy & Procedure DevelopmentTeam Building & EngagementExecutive LeadershipHigh-Performing Team DevelopmentTalent ManagementCoaching & MentoringEmployee EngagementSuccession PlanningCost OptimizationFinancial ControlAdvanced AnalyticsData-Driven Decision MakingKPI Development & TrackingPerformance BenchmarkingCross-functional LeadershipStakeholder ManagementVendor ManagementNegotiationInfluencing Senior ExecutivesLitigation StrategyLaw Firm KPI AnalysisTechnology Solution ProcurementCorporate CommunicationsLoss ControlCrisis ManagementProject ManagementLegal/Claim AuditFraud PreventionClaim InvestigationCoverage Analysise-DiscoverySaaS Implementation/CustomizationInsureTech

EDUCATION

2018 — 2018

American Educational Institute

Property Claims Law Assoc., Claims Law

2005 — 2006

American Educational Institute

Casualty Claims Law Associate, Legal Principals/Casualty Law

N/A

Calvin University

Bachelor of Arts, Communication, General

1995 — 1998

Calvin University

B.A., Communication, Arts & Sciences

SKILLS

ClaimCreative WriterBusiness Process ImprovementUnderwritingPerformance ManagementProfessional LiabilityCustomer ServiceLegal LiabilityLiabilityWorkers CompensationCommercial InsuranceProperty & Casualty InsuranceCasualtyInsurance LawData AnalysisAnalysisStrategic ThinkingProject ManagementInsuranceCasualty InsuranceRisk ManagementGeneral InsuranceProcess ImprovementNegotiationClaims ManagementTeam BuildingManagement

ABOUT BRYN JONES

Strategic Litigation Operations Leader with 25+ years of experience bridging the gap between high-stakes claims handling and modern legal technology. Proven track record of architecting digital transformations, including the consolidation of global e-billing portals and the migration of e-discovery to hosted AI-driven environments. A \"builder\" at heart, specialized in scaling Legal Bill Review teams and designing data-driven KPIs that have secured over $2.6M in documented first-year savings. Expert in the specialty insurance market with a focus on leveraging emerging technology to optimize panel counsel performance and reduce legal spend.Financial ControlAdvanced AnalyticsData-Driven Decision MakingKPI Development & TrackingPerformance BenchmarkingCross-functional LeadershipStakeholder ManagementVendor ManagementNegotiationInfluencing Senior ExecutivesLitigation StrategyLaw Firm KPI AnalysisTechnology Solution ProcurementCorporate CommunicationsLoss ControlCrisis ManagementProject ManagementLegal/Claim AuditFraud PreventionClaim InvestigationCoverage Analysise-DiscoverySaaS Implementation/CustomizationInsureTech

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