Bryn Jones
Senior Litigation & Audit Manager @Intact Insurance Specialty Solutions
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WORK HISTORY
Senior Litigation & Audit Manager @Intact Insurance Specialty Solutions
San Antonio, TX, US
Lead a high-performing team of 8 (7 auditors + 1 manager) overseeing litigation expense tracking and legal bill review across all specialty insurance groups and lines of business, ensuring robust financial control and operational integrity within claims.Drive significant operational efficiencies by identifying and eliminating leakage and inefficiency within litigation management processes, including the strategic consolidation and optimization of outside panel counsel.Develop and present executive-level reports on litigation costs, internal compliance, and panel counsel performance, providing critical insights for strategic financial and operational planning across claims.SpecialtiesClaims Operations LeadershipClaims Strategy DevelopmentOperational ExecutionMember Experience EnhancementLarge-Scale Operations ManagementStrategic Planning & ExecutionBusiness Process Re-engineeringDigital TransformationAutomationChange ManagementProgram SponsorshipEnterprise Risk ManagementRegulatory ComplianceInternal ControlsAudit Management (Internal & External)Risk Assessment & MitigationPolicy & Procedure DevelopmentTeam Building & EngagementExecutive LeadershipHigh-Performing Team DevelopmentTalent ManagementCoaching & MentoringEmployee EngagementSuccession PlanningCost OptimizationFinancial ControlAdvanced AnalyticsData-Driven Decision MakingKPI Development & TrackingPerformance BenchmarkingCross-functional LeadershipStakeholder ManagementVendor ManagementNegotiationInfluencing Senior ExecutivesLitigation StrategyLaw Firm KPI AnalysisTechnology Solution ProcurementCorporate CommunicationsLoss ControlCrisis ManagementProject ManagementLegal/Claim AuditFraud PreventionClaim InvestigationCoverage Analysise-DiscoverySaaS Implementation/CustomizationInsureTech
EDUCATION
American Educational Institute
Property Claims Law Assoc., Claims Law
American Educational Institute
Casualty Claims Law Associate, Legal Principals/Casualty Law
Calvin University
Bachelor of Arts, Communication, General
Calvin University
B.A., Communication, Arts & Sciences
SKILLS
ABOUT BRYN JONES
Strategic Litigation Operations Leader with 25+ years of experience bridging the gap between high-stakes claims handling and modern legal technology. Proven track record of architecting digital transformations, including the consolidation of global e-billing portals and the migration of e-discovery to hosted AI-driven environments. A \"builder\" at heart, specialized in scaling Legal Bill Review teams and designing data-driven KPIs that have secured over $2.6M in documented first-year savings. Expert in the specialty insurance market with a focus on leveraging emerging technology to optimize panel counsel performance and reduce legal spend.Financial ControlAdvanced AnalyticsData-Driven Decision MakingKPI Development & TrackingPerformance BenchmarkingCross-functional LeadershipStakeholder ManagementVendor ManagementNegotiationInfluencing Senior ExecutivesLitigation StrategyLaw Firm KPI AnalysisTechnology Solution ProcurementCorporate CommunicationsLoss ControlCrisis ManagementProject ManagementLegal/Claim AuditFraud PreventionClaim InvestigationCoverage Analysise-DiscoverySaaS Implementation/CustomizationInsureTech
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