Bryndon Tarafa

About Bryndon Tarafa

Someone\'s gotta teach these robots how to talk -🤖- and not sound like…well, robotsAs a Conversation Designer and UX Writer, I don’t just write chatbot scripts—I use strategic thinking to design AI experiences, ensuring conversations feel smooth, personal, and genuinely helpful. Even though AI is a powerful tool, great AI experiences (for humans) require a deep understanding of the platforms, interfaces, and technologies that drive them as well as the strategy, research, and data analysis to make them happen efficiently in the real world. With a strategic eye and a willingness to get deep into the backend, I oversee the full conversational experience, from user flows and intent mapping to tone of voice and AI rules and behavior. My background is in Content Strategy and UX and I take both an empathic and quantitative approach, making sure AI chatbots are not just user-friendly but also meet business goals, whether it’s getting elbow-deep in the jquery or leveraging Prompt Engineering to enhance AI responses.In a rapidly evolving field, I stay on the tip-of-my-toes with the latest AI software, language models, and conversational interfaces—such as DeepSeek or AI agents—to create experiences that are not just cutting-edge, but truly memorable. Portfolio: bryndontarafa.comSpecialties:AI Chatbots | Conversation Design | UX Writing | AI Flow Design | Content Strategy | Voice & Tone | Information Architecture | Prompt Engineering | AI Software & Technology | Data-Driven UX | User ExperienceLet’s connect and create AI that speaks human.

Experience

1. Lead Content Strategist

   JPMorganChase

   May 2019 — Present · New York, NY, US

   Created process for editing/approving documentation for 200+ APIs across ChaseEstablished editorial standards and processes for API documentation contentCollaborated with UX design, product, research, legal, and developersCreated UX copy, taxonomies, and information architecture for design and productWrote microcopy, tooltips, style guides, briefs, sales pages, and templatesAnalyzed the data around APIs to better understand how to manage API influx

Education

• Colorado College

  Bachelor's degree, English, Creative Writing

  2005 — 2009

• MIT Professional Education

  Certification

Skills

• Public Speaking
• Social Media
• Social Media Advertising
• Creative Writing
• Social Media Marketing
• Microsoft Excel
• Research
• Microsoft Powerpoint
• Integrated Marketing
• Copy Editing
• Entertainment
• Proofreading
• Captivate
• Copywriting
• Branding & Identity
• Headline Writing
• Advertising
• Snagit
• Digital Strategy
• E-Learning
• Writing
• Press Releases
• Digital Media
• Microsoft Office
• Technical Writing
• Html
• Strategic Communications
• Blogging
• Wordpress
• Instructional Design
• Digital Marketing
• Editing
• Digital Copywriting
• Art Direction
• Microsoft Word
• Content Management
• Creative Strategy
• Leadership
• Marketing Communications
• Brand Development