Bryndl Rohan

About Bryndl Rohan

I bring 24 years of experience in training, customer service, business to business sales…

Experience

1. Staff Development Trainer and Customer Service Supervisor

   Costco Wholesale

   Nov 2010 — Present · Vancouver, WA, US

   One of 48 trainers for nation wide initiative to increase logistics efficiency and support Costco eCommerce Customer Service. Increase of 20% in customer satisfaction compared with employees not in the program.Trained new eCommerce employees on multiple programs including SaaS, to locate and troubleshoot issues in a challenging shipping environment. Programs include AS400, Oracle, OMS, CRM, Google Docs, Adobe Connect, Google Meet, CLEAR and Office among others.Directly supervised 25 employees and indirectly supervised 300 employees to help guide and mentor in customer relations. Trained deescalation techniques for customers and employees.Hand picked as an onsite trainer for multiple Costco Wholesale locations. Training resulted in an improvement of benchmarks by an average of 30% during training periods. Realized an average of 15% increase in benchmarks over time.Successfully handle 100\'s of interactions with customers every day. Able to multi-task and change direction at a moments notice. Recognized for my attention to detail and ability to self-regulate, focused on process improvement and maximizing efficiency. Trusted with highly sensitive tasksCreated and implemented Heroes Night. A coordinated venture with multiple non-profits, over 300 staff and volunteers to raise funds and awareness for the Community Military Appreciation Committee. Saw double digit growth through all 6 years.

Skills

• Management
• Team Building
• Customer Service
• Microsoft Office
• Sales
• Budgets
• Coaching
• Leadership
• Credit
• Training
• Sales Management
• Leadership Development
• Marketing
• Team Leadership
• Fundraising
• Marketing Strategy
• Public Speaking
• Small Business
• Social Media
• Strategic Planning
• Time Management
• Entrepreneurship
• Event Planning